Shipping policy
Delivery time
Orders typically arrive in 3โ5 working days, but it can take up to 10 working days.
Delivery address
Orders are delivered to the billing address on the payment card or the UK address linked to the PayPal account.
Delivery services
We use Royal Mail Special Delivery for orders over ยฃ300, Royal Mail Tracked 24 for orders between ยฃ150โยฃ300, and Royal Mail Tracked 48 for orders under ยฃ150.
Delivery preferences
Royal Mail customers can use the Royal Mail app to set delivery preferences, such as where to leave the parcel if they are not available.
Packaging
Items should be packaged appropriately, with cushioning materials to prevent movement during transit.ย The package should be sealed with strong shipping tape, and the order number should be written on the outside.
Shipping labels
Customers can create a shipping label, download a QR code image from Royal Mail, and take the parcel to a post office for printing.
Order concerns
If an order has not arrived within 14 days, or if there are concerns about the order, customers can contact us using the contact information linked below our site, https://hasanthehouseofphones.co.uk/
International shipping
We do not ship outside of the UK or to the Channel Islands.